PAST SURVEY
A Survey Of Transportation Customer Contact Employees
The United Transportation Union (UTU), under contract with Amtrak and in cooperation with the Amtrak Service Workers Council (TWU, TCU and HERE) and the TCU-Clerks, have designed a survey to obtain information from employees.
This survey focuses on employees who come into contact with unruly, disorderly or aggressive passengers or other users of transportation systems or facilities. The information collected will was used for the development of training and awareness programs leading to a reduction in the occurrence of potentially dangerous confrontations and training on proper response and reporting procedures.